Rooftop Mortgages – Treating Customers Fairly statement
What happened: Rooftop Mortgages Limited publishes a Treating Customers Fairly statement on its website. It sets out commitments about how the business says it will deal with customers, including a statement about the basis on which fees are charged.
A document published by the company itself. Reproduced as a record of what the company published.
Source details
- Source type
- Official Rooftop document
- Source
- Rooftop Mortgages Limited, Our Treating Customers Fairly Statement
- First verified by this archive
- 2 September 2026
- Mortgage type
- Unknown
- Jurisdiction
- United Kingdom
- Organisations
- Rooftop Mortgages Limited
- Source quality
- Company's own document
- Last checked
- 2 September 2026
- Added
- 2 September 2026
What happened
Rooftop Mortgages Limited publishes a Treating Customers Fairly statement on its website. It sets out commitments about how the business says it will deal with customers, including a statement about the basis on which fees are charged.
Key extracts
“We are committed and will always strive to make how we treat our Customers central to our business.”
Rooftop Mortgages, Treating Customers Fairly statement
“When we charge you a fee, it will be proportionate and justified to the service that is provided”
Rooftop Mortgages, Treating Customers Fairly statement
Why this record may be relevant
The published commitment on fees can be read alongside the tariff of charges and the decisions in this archive that concern fees.
Source
Rooftop Mortgages Limited, Our Treating Customers Fairly Statement
View original sourceThe published document carries no printed version or effective date. The date shown is the date this archive first retrieved and read it.
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