Tier 4 sources
Accounts published by members of the public on forums, review platforms and public question-and-answer sites. This section is deliberately kept separate from official decisions.
These accounts are not verified by this archive
These are accounts published by members of the public. Unless an accompanying court, regulator or Ombudsman decision is linked, the allegations have not been independently verified by this site.
A thread started in October 2019 after borrowers received letters about the sale of their mortgage from Mortgages PLC to Rooftop.
A thread posted on 26 November 2016 by a borrower who had received a letter about their mortgage being transferred to Rooftop.
A thread started in September 2012 by a contributor describing the appointment of receivers over a let flat.
A thread posted on 24 July 2012 in which a contributor describes the repossession and sale of their home and the costs applied to the account.
A thread posted on 15 June 2012 concerning charges said to have been applied to a mortgage account from August 2009 onwards.
An open discussion thread started in November 2008 in which contributors describe their experience of holding a Rooftop mortgage and of trying to move to another lender.
Listing a platform is not a statement that any particular allegation posted on it is true.
Included only where the post is publicly indexed and can be linked directly.
Where a borrower report concerns the same subject matter as a published decision, the two records are cross-linked, and the decision — not the post — is the evidence of what was found. See the published decisions.