LPA receivers

DRN-5818655 – Information about property disposals by LPA receivers; complaint not upheld

Three buy-to-let mortgages where, due to arrears, Rooftop appointed Law of Property Act receivers to manage the properties. The receivers decided the properties were not viable as lettings and sold them, the third sale completing in August 2025. The complaint, raised in March 2025, concerned information about the disposals and the receivers' conduct, and was not upheld.

DRN-5590016 – Notification before LPA receiver appointment and information about receiver fees; complaint not upheld

Two joint buy-to-let mortgages in arrears. Rooftop's records showed final demand letters issued in August 2023 stating that LPA receivers would be appointed if the accounts were not brought up to date. Receivers were appointed. The complaint concerned notification of the appointment and the information provided about the accounts afterwards, and was not upheld.

DRN-5223166 – Appointment of LPA receivers on a buy-to-let mortgage; complaint not upheld

A buy-to-let mortgage where the borrowers began having difficulty paying in mid-2023 following interest rate rises. Rooftop appointed Law of Property Act receivers to manage the property. The complaint about that appointment and about Rooftop's conduct was not upheld.

DRN-4705467 – Shortfall of £69,800.45 after a sale by LPA receivers; complaint not upheld

Receivers appointed by Rooftop sold a buy-to-let property at auction, leaving £69,800.45 still owing. The borrower said a letter from Rooftop meant she no longer owed it.

Outcome: The Ombudsman did not uphold the complaint. The shortfall was still owed, and the complaint about the sale itself was not one the service could consider against Rooftop.

Public forum thread – receivers reported as appointed to a buy-to-let flat after missed payments (2012)

A thread started in September 2012 by a contributor describing the appointment of receivers over a let flat.