Complaint not upheldOfficial source – Financial Ombudsman11 October 2024
DRN-4702049 – Overpayment balance, interest rate rises and arrears charges; complaint not upheld
An interest-only mortgage taken out with Rooftop in 2006, fixed for two years and then reverting to LIBOR plus 4.1%. Payments from the borrowers and the Department for Work and Pensions cleared the arrears and built an overpayment balance, which was eroded from 2022 as interest rates rose and payments reduced. The complaint concerned the erosion of that balance, the interest rate increases and the charges applied, and was not upheld.