Issue

Mortgage servicing

Every record in the archive tagged "Mortgage servicing".

Official findingCompany record – Companies HouseFirst verified by this archive: 2 September 2026

Companies House – BCM Asset Services (Holdings) Limited (05505964) and its control history

BCM Asset Services (Holdings) Limited is registered under company number 05505964, incorporated on 12 July 2005, registered in London and active. Its current person with significant control is BCM Global Holdings Limited (13929760), notified on 31 August 2023, with ownership of 75% or more of shares. Ceased entries record Link Group Administration Limited (notified 3 November 2017, ceased 16 May 2024) and Capita plc (notified 6 April 2016, ceased 3 November 2017), each with 75% or more control.

Company documentOther published sourceFirst verified by this archive: 2 September 2026

Secure Trust Bank – published notice that existing mortgages have transferred to Rooftop Mortgages Limited

Secure Trust Bank plc publishes a mortgages page stating that it no longer offers mortgage products to new customers and that existing customers' mortgages have been transferred to Rooftop Mortgages Limited, giving a contact telephone number and opening hours for Rooftop.

Complaint not upheldOfficial source – Financial Ombudsman5 January 2026

DRN-5818655 – Information about property disposals by LPA receivers; complaint not upheld

Three buy-to-let mortgages where, due to arrears, Rooftop appointed Law of Property Act receivers to manage the properties. The receivers decided the properties were not viable as lettings and sold them, the third sale completing in August 2025. The complaint, raised in March 2025, concerned information about the disposals and the receivers' conduct, and was not upheld.

Company documentCompany document – BCM3 October 2024

BCM Global – legal entities page listing Rooftop Mortgages Limited

BCM Global publishes a legal page listing the legal entities that trade under the BCMGlobal name. Rooftop Mortgages Limited appears in that list, alongside BCMGlobal London Limited, BCMGlobal Netherlands BV, BCMGlobal (UK) Limited, BCMGlobal Mortgage Services Limited and BCMGlobal ASI Limited. The visible page text says it was updated in August 2023; the page metadata records a modification date of 3 October 2024.