Issue

Interest on fees

Every record in the archive tagged "Interest on fees".

Ombudsman decision about another lenderOfficial source – Financial Ombudsman17 November 2025

DRN-5886207 – General comparator: interest margin, legal fees and interest on fees removed (Pepper / Engage Credit)

A complaint against Pepper (UK) Limited trading as Engage Credit about a mortgage taken out with Kensington Mortgage Company Limited in 2005 and transferred to Engage in 2022. The complaint concerned the interest rate, the balance and fees and charges added to the loan. It was upheld.

DRN-5886207Legal fees Interest on fees Charges Mortgage prisoners Mortgage transfer

Complaint upheldOfficial source – Financial Ombudsman12 October 2019

DRN5725301 – Arrears and unpaid direct debit fees; £1,685 refund ordered and interest on fees removed

A complaint brought through a claims management company about fees and charges added to a mortgage taken out in August 2006. Arrears fees, the cost of possession proceedings and unpaid direct debit fees had been added to the account. The Ombudsman upheld the complaint and required Rooftop to refund 31 monthly arrears management fees of £50 and six unpaid direct debit fees, totalling £1,685, and to rework the account to remove interest added to those fees.

DRN5725301Arrears Arrears fees Charges Interest on fees Financial difficulty

Interest on fees

DRN-5886207 – General comparator: interest margin, legal fees and interest on fees removed (Pepper / Engage Credit)

DRN5725301 – Arrears and unpaid direct debit fees; £1,685 refund ordered and interest on fees removed

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