Company documentCompany document – Rooftop3 February 2025
Rooftop Mortgages Limited publishes a tariff of mortgage charges on its website. The version archived here states that it is effective from 3 February 2025 and sets out the fees the business says it may apply during the life of a mortgage, including fees connected with arrears, field agent activity, instructing solicitors, instructing receivers on buy-to-let accounts, repossession and redemption.
Complaint not upheldOfficial source – Financial Ombudsman8 October 2024
An interest-only mortgage taken out in May 2001 transferred to Rooftop in 2019; the term ended in May 2021. In July 2022 it emerged that the title deeds could not be located and had to be reconstituted, which was completed in August 2023. During that period the interest rate was set at 0% and no payments were required. The complaint concerned the lost deeds, a legal fee, resumed payments and a refused settlement offer, and was not upheld.
Complaint not upheldOfficial source – Financial Ombudsman10 May 2024
An interest-only mortgage where the borrower arranged an equity release agreement with another provider that would not cover the full balance owed to Rooftop. She asked Rooftop to accept a shortfall of roughly £14,000, initially in February 2023, and on 7 April 2023 proposed repaying it at £500 per month on an unsecured basis. She told Rooftop she needed an answer by 12 May 2023, when the equity release offer expired. Rooftop conducted a new income and expenditure assessment on 20 April 2023 and confirmed acceptance on 12 May 2023 by telephone and by email sent at 11:12 am. The borrower was unable to confirm the equity release offer in time and the replacement offer was £10,000 lower.
Complaint upheldOfficial source – Financial Ombudsman8 March 2023
An interest-only mortgage taken out in 2007 with another lender transferred to Rooftop Mortgages in April 2019. The borrower made a £100 overpayment which was not applied to the capital balance, because Rooftop required overpayments of at least £1,000 to be applied to capital. The Ombudsman upheld the complaint, finding the mortgage offer permitted smaller overpayments and that Rooftop had not validly varied the contract terms.
Company documentCompany document – Rooftop1 May 2019
The earlier version of Rooftop's tariff of mortgage charges, printed as effective from 1 May 2019 and still hosted on the company's own website. It sets out the fees the business said it might apply during the life of a mortgage, including arrears, field agent, solicitor instruction, repossession, ground rent and service charge, and redemption fees. It contains no receiver instruction fee.