Topic hub

LPA receivers

Receivership is one of the recurring subjects in published complaints about mortgage lenders and servicers. This page explains the concepts neutrally and collects every record in this archive that concerns receiver appointment or receiver costs.

If a receiver has been mentioned to you

On a buy-to-let mortgage a receiver can normally be appointed under the mortgage deed without any court hearing, so there is no date in the diary that forces things to stop. Acting early matters more here than anywhere else on this site.

  1. 1Ask in writing for the appointment document and the clause relied on. You are entitled to know under what power the appointment was or would be made.
  2. 2Ask for an itemised breakdown of the arrears, fees and legal costs, and the tariff version applied to each charge.
  3. 3Put any payment proposal in writing, even a partial one, and keep the reply. A refused proposal on paper is evidence; a phone call is not.
  4. 4If your tenants have been told to pay the receiver, keep the letters. Rent redirection is one of the first steps a receiver takes.
  5. 5Complain to the business in writing and ask for a final response. The Ombudsman can normally only look at it after that, or after eight weeks.
  6. 6Note that a buy-to-let mortgage is often not a regulated mortgage contract, which limits what the Ombudsman can consider. Check whether yours was regulated before assuming it is covered.

The example letters cover the written requests above.

What is an LPA receiver?

A receiver appointed under the Law of Property Act 1925 (commonly called an "LPA receiver" or "fixed charge receiver") is a person appointed by the holder of a mortgage or charge over property, usually where the mortgage terms and the statutory power of sale allow it. The receiver's role typically concerns the income and, where the appointment permits, the disposal of the charged property.

A distinctive feature of the arrangement is that, under section 109(2) of the Law of Property Act 1925, the receiver is generally deemed to be the agent of the borrower rather than of the lender, unless the mortgage deed provides otherwise. This is why questions about who is responsible for a receiver's actions and costs arise so often in complaints.

How is this different from possession proceedings?

Possession proceedings are court proceedings in which a lender asks the court for an order for possession of the property. A receiver appointment is not a court process: it is made under the mortgage deed and the statutory framework, without an application to a court. The two routes have different procedures, different protections and different costs consequences. Receiver appointment is most commonly encountered in relation to buy-to-let and other investment property.

Statutory framework

  • Law of Property Act 1925, sections 101, 103, 109 — powers to appoint a receiver, the receiver's powers, and the deemed agency of the borrower.
  • The mortgage deed and the mortgage conditions, which may extend or vary those statutory powers.
  • FCA rules in MCOB, which apply to regulated mortgage contracts. Many buy-to-let mortgages are not regulated mortgage contracts, which affects what protections apply.

Law of Property Act 1925, section 109 (legislation.gov.uk)

Why borrowers may encounter receiver costs

Where a receiver is appointed, the receiver's fees and the associated professional costs are commonly charged to the mortgage account under the mortgage conditions and the lender's tariff of charges. Published complaints in this area frequently concern the amount of those costs, the breakdown provided, and whether interest has been applied to them. This archive records what published decisions say about such complaints; it does not state a general legal answer.

Steps documented before a receiver appointment

Where a published decision sets out the sequence of events, the archive records the steps that the source supports, drawn from this template. A step is only shown on a record where the source records it.

  1. Contact with the borrower
  2. Request for financial information
  3. Request for property information
  4. Formal demand
  5. Solicitor involvement
  6. Receiver instruction
  7. Receiver appointment
  8. Property management or sale

Records concerning receivership

Complaint not upheldOfficial source – Financial Ombudsman5 January 2026

DRN-5818655 – Information about property disposals by LPA receivers; complaint not upheld

Three buy-to-let mortgages where, due to arrears, Rooftop appointed Law of Property Act receivers to manage the properties. The receivers decided the properties were not viable as lettings and sold them, the third sale completing in August 2025. The complaint, raised in March 2025, concerned information about the disposals and the receivers' conduct, and was not upheld.

Complaint not upheldOfficial source – Financial Ombudsman11 November 2025

DRN-5586287 – Shortfall sale declined in 2023 and agreed in 2024; complaint not upheld

A buy-to-let mortgage held on one property within a wider portfolio. In June 2023 the borrower told Rooftop his buy-to-let business was no longer viable and that he had a buyer for the mortgaged property, but that the sale would leave a shortfall of around £15,000 which he said would be covered by the equity from the sale of another property. Rooftop declined and required full repayment on sale. The other sale did not proceed and both properties were let again. In March 2024 Rooftop started enforcement action because of the level of arrears. In April 2024 the borrower asked Rooftop to hold off, served notice on his tenants and remarketed the property. Rooftop agreed; the property sold for around £35,000 less than the asking price, leaving a shortfall of over £60,000.

Complaint not upheldOfficial source – Financial Ombudsman2 October 2025

DRN-5590016 – Notification before LPA receiver appointment and information about receiver fees; complaint not upheld

Two joint buy-to-let mortgages in arrears. Rooftop's records showed final demand letters issued in August 2023 stating that LPA receivers would be appointed if the accounts were not brought up to date. Receivers were appointed. The complaint concerned notification of the appointment and the information provided about the accounts afterwards, and was not upheld.

Complaint not upheldOfficial source – Financial Ombudsman28 February 2025

DRN-5223166 – Appointment of LPA receivers on a buy-to-let mortgage; complaint not upheld

A buy-to-let mortgage where the borrowers began having difficulty paying in mid-2023 following interest rate rises. Rooftop appointed Law of Property Act receivers to manage the property. The complaint about that appointment and about Rooftop's conduct was not upheld.

Company documentCompany document – Rooftop3 February 2025

Rooftop Mortgages – Tariff of Mortgage Charges, effective 3 February 2025

Rooftop Mortgages Limited publishes a tariff of mortgage charges on its website. The version archived here states that it is effective from 3 February 2025 and sets out the fees the business says it may apply during the life of a mortgage, including fees connected with arrears, field agent activity, instructing solicitors, instructing receivers on buy-to-let accounts, repossession and redemption.

Complaint not upheldOfficial source – Financial Ombudsman27 June 2024

DRN-4705467 – Shortfall of £69,800.45 after a sale by LPA receivers; complaint not upheld

Receivers appointed by Rooftop sold a buy-to-let property at auction, leaving £69,800.45 still owing. The borrower said a letter from Rooftop meant she no longer owed it.

Outcome: The Ombudsman did not uphold the complaint. The shortfall was still owed, and the complaint about the sale itself was not one the service could consider against Rooftop.

If this is your situation

The practical steps for this topic, taken from the "Receivers have been threatened or appointed" playbook.

What to collect

  • Every letter threatening or notifying appointment, with envelopes and dates where posting is in issue.
  • The tenancy agreement and rent records, where the property is let.
  • Evidence of your plan: marketing particulars, offers, agreement in principle, income and expenditure.
  • Photographs or attendance evidence where occupation status is disputed.
  • The tariff and any published receiver fee scale.

What to ask for

  • The power relied on and the clause or statutory provision.
  • A copy of the deed or instrument of appointment and its date.
  • The receiver's identity, firm, regulatory status and terms of engagement.
  • The purpose of the appointment and the steps intended.
  • The costs and fees expected, and whether they will be added to the account.
  • That the appointment be held while a specific, evidenced proposal is considered, with written reasons if refused.

Read the full playbook: Receivers have been threatened or appointed