Rooftop Mortgages – published forbearance and money worries commitments
What happened: The Rooftop Mortgages website publishes a section for customers in financial difficulty. It describes the questions staff will ask, states that assistance will be tailored, and lists forms of assistance including reduced payments — which the page says can include paying nothing for a period — and consent to let on residential mortgages.
A document published by the company itself. Reproduced as a record of what the company published.
Source details
- Source type
- Official Rooftop document
- Source
- Rooftop Mortgages Limited, Money Worries section of rooftopmortgages.com
- Date
- 2 September 2026
- Mortgage type
- Unknown
- Jurisdiction
- United Kingdom
- Organisations
- Rooftop Mortgages Limited
- Source quality
- Company's own document
- Last checked
- 2 September 2026
- Added
- 2 September 2026
What happened
The Rooftop Mortgages website publishes a section for customers in financial difficulty. It describes the questions staff will ask, states that assistance will be tailored, and lists forms of assistance including reduced payments — which the page says can include paying nothing for a period — and consent to let on residential mortgages.
Key extracts
“Our trained staff will ask you some questions to understand what's happened.”
Rooftop Mortgages website, Money Worries
“we'll always tailor our assistance to your needs.”
Rooftop Mortgages website, Money Worries
“This is when we agree that you can pay less for a number of months, or even nothing.”
Rooftop Mortgages website, Money Worries (reduced payments)
“You can also rent out your property for a period of time... You'll need our consent to do this.”
Rooftop Mortgages website, Money Worries (consent to let)
Why this record may be relevant
Forbearance, payment arrangements and consent to let are recurring subjects in the published decisions in this archive. This record catalogues the published commitments with the date they were retrieved.
Source
Rooftop Mortgages Limited, Money Worries section of rooftopmortgages.com
View original sourceThis content is published as a section of the website home page rather than at a separate address, so it is archived by retrieval date.
If you believe this record is inaccurate or incomplete, see corrections and right of reply.